Happy Customers

Mostly the staff. Everyone I spoke to were extremely friendly and very helpful!

Customer Service was excellent, clear communication, product knowledge, friendly attitude and patient :) Would highly recommend for that perfect gift, immaculate store, comfortable, warm and welcoming. I am over the moon with my black diamond halo ring x

Was kept regularly up to date. Arrived earlier than expected. Packaging and presentation box lux. Well described certificate. Excellent 1 ct diamond necklace. Can't fault them.

Elena was incredibly kind and helpful throughout my visit. She patiently showed me a wide selection of rings and guided me in finding styles that suited me best, while also offering alternative options to consider. Her professionalism and warmth made the experience enjoyable and stress-free.

The wedding bands we ordered came exactly as the pictures we saw. They also came very quickly. Would definitely recommend ordering from Diamonds Factory!

Wonderful diamond earrings love them great servicd

Elena was very friendly and helpful in choosing a ring. Her advice was top notch and she helped calm my nerves

Had an appointment to narrow down my options. Elena had a great selection of rings waiting for us. She welcomed us with a smile and expert knowledge as well as giving us her personal opinions. Was a vwry insightful appointment. Diamonds Factory great and Elena was fantastic ❤️👌🏾

Elena hizo un gran trabajo y me atendió muy bien, muy recomendada !!

Item was more than perfect! Everything I was wanting. Fast turn around with updates along the way with safe secured delivery

I'm happy with my purchase and I'm happy that the ring I picked up is as I wanted it to be thanks also to Mrs. Elena who helped me with the collection of the ring

I’ll start my review by spotlighting Glasgow😁 great city and a great DF team👍 I’ve dealt with Samantha, Kerry and Lauren via email or personally and can’t fault any one of them 🌟 they have been exceptional in their customer service 🌟 🌟 my intended partner will like her engagement ring no matter what !!!🤣 however if she turns me down🤔 I never enquired about a refund policy🤦🏻‍♂️ come on S,K, and L get a back up plan🤣🤣 joking aside, 5* team and DF, great experience and I will surely update as to whether the 💍 was acceptable 🤞

Elena was great. She dealt with us being very particular with what we wanted and came away with some great pieces. Always come back to Hatton Gardens

Elena was great at customer service She made sure i am comfortable and took her time to make sure i made the best choice

Great service from the sales person, Isaac, even when we ended up backing out a week later he was very helpful and understanding, wishing us luck and welcoming us back in the future.

Am so happy with my ring it’s just stunning thank you

Excellent service from start to finish.

Good communication and beautifully crafted ring.

I had a very positive experience with diamondsfactory.co.uk when I ordered a 2ct pendant necklace recently. From their intuitive website, plentiful options and detailed information to the checkout, updates and delivery, everything was smooth and efficient. Most importantly, the necklace was beautiful and my surprised wife, very happy. Many thanks.

Did what they said they would. Great to get ahold of for questions and no delays or trouble.